Taylor Rental

Taylor Rental operates as a True Value franchise location in Lancaster, Ohio, and offers both retail hardware goods and equipment rental services. The store maintains a 3.8-star rating across 104 Google reviews, reflecting mixed customer experiences centered on rental transactions, staff interactions, and equipment condition.

Equipment Rental and Service

The Lancaster location specializes in equipment rental rather than retail alone. Customers reference renting mini skid steers, trailers, buckets, post pounders, stump grinders, and rock hounds. Several reviews note that rental periods align with specific project timelines, such as holiday weekends. The store's rental offerings appear to be its primary service line, distinguishing it from typical hardware retailers in the area.

Reviews praise rental convenience and equipment quality in positive assessments. One customer described renting multiple pieces of equipment and rated the experience as "great," while another noted "the equipment is nice as well." However, negative reviews consistently raise concerns about equipment preparation and availability. One customer reported that a promised post pounder attachment was already out on rent when they arrived to pick up their reservation. Another detailed renting a stump grinder that was not properly maintained before the rental period, resulting in a failed project. A customer advised others to "do a thorough inspection before you leave the lot," implying that equipment condition upon pickup is inconsistent.

Staff and Customer Service

Staff interactions emerge as a polarized theme in the review text. Positive reviews use phrases like "always friendly and helpful," "exceptional" customer service, and "warm and friendly staff." Five-star reviewers specifically mention being "never let down on my rental needs" and highlight the team's helpfulness.

One-star reviews, however, cite poor customer service interactions as reasons for dissatisfaction. One customer named a staff member by first name ("Justin") and stated he was "bad for business" due to phone-based customer service failures. Another review criticized what they characterized as a "blame the customer" tactic when disputes arose over equipment condition or unmet rental promises. A customer who had previously used a now-closed Circleville location noted they deliberately chose Lancaster because staff were "friendly" but were disappointed when equipment promises were not kept.

Pricing and Returns

Several reviews address rental costs. One customer described prices as "reasonable," while another called the rental rates "kind of pricey." A third review noted "reasonable prices" paired with "great service" as positive attributes. Limited information about specific pricing or return policies is publicly detailed, though reviews suggest customers should inspect equipment carefully before leaving and may encounter disputes over damage claims or condition assessments.

The Lancaster Location in Context

Taylor Rental operates as a True Value branded store, making it part of a national cooperative rather than a fully independent business. The company also operated a Circleville location that has closed or is closing, according to reviews. Lancaster's location serves customers seeking equipment rental within reasonable proximity to the city.

The store's reputation reflects its primary function as an equipment rental service. Unlike traditional hardware stores emphasizing retail inventory, Taylor Rental's reviews focus almost entirely on rental experiences rather than over-the-counter retail purchases. This positions it as a specialized rental destination rather than a general-purpose hardware retailer, though the True Value brand suggests some retail hardware availability.

One customer stated they "typically like to support local businesses" but chose not to return, indicating that while the store's location and perceived local ties appeal to some customers, service quality and equipment reliability are decisive factors in repeat business. Another mentioned specifically choosing Taylor Rental because they were "close to home," suggesting geographic convenience is a factor for customers deciding between rental providers.

Contact information is available through the store's website at trohio.com, or by phone at (740) 994-4371.